Employees at Warwickshire-based digital marketing agency, Alphaquad Ltd, are enjoying the benefits of flexible working and enhanced productivity whilst saving the firm time and money, thanks to a new 3CX VoIP software system installed by local company Minster Micro Computers Limited.
The new 3CX system replaced the firm’s old and outdated analogue system with one which is much easier for staff to manage. Alphaquad Technical Director, Paul Russell, said: “Our employees love the new system and we’re delighted with the cost savings it’s achieved. With the system paying for itself within 12 months we now have the ability to expand capacity and add additional handsets with the knowledge that we’re not tied to one particular handset manufacture.”
“Call quality is exceptional and we haven’t experienced any issues with downtime.” said Paul, adding, “The initial setup and transfer from our existing system was seamless, and we couldn’t be more pleased with the 3CX PBX software. Its simplicity has meant we have been able to carry out further administration of the system in-house but with the reassurance that expert backup is available from Minster should we need it.”
Utilising cloud technology, the 3CX system provides a unified Windows communications solution, so it can easily be integrated with other Windows based applications used across Alphaquad’s business.
Minster MD, Nick Marlow, commented: “Alphaquad’s move to 3CX has provided additional functionality and fault tolerance, as well as the ease with which it has integrated with existing systems. 3CX also offers greater mobility as customers’ calls can be answered at any time, regardless of staff location. Standard analogue phone systems simply can’t offer the plasticity dynamic companies like Alphaquad need today.”